Our Delivery Policy

Definitions
In this document the following words shall have the following meanings:

  1. “Seller” means Phil Ayliff Products Ltd.
  2. “Buyer” means the organisation or person who buys Goods from the Seller;
  3. “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
  4. “Delivery date” means the date specified by the Seller when the Goods are to be delivered;
  5. “Goods” means the articles to be supplied to the Buyer by the Seller;
  6. “Price” means the price set out in the list of prices of the Goods maintained by the Seller as amended from time to time or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by the Seller or as may apply in accordance with these conditions;

Delivery Processing Time

  1. The Seller’s orders normally are processed within 2 working days.. 
  2. However this time frame does not include weekend/holidays/bank holidays when the seller does not deliver goods. This could mean that your order could take longer than 2 working days. 
  3. This time period can also vary when the seller is experiencing a high volume of orders. This may cause your delivery date to be delayed by 3-5 days..
  4. If the delivery does have a significant delay due to circumstances out of the seller's control, they will contact the buyer via email to let the buyer know when their goods will likely arrive.

Delivery confirmation and Order Tracking

  1. The Seller will send a Delivery Confirmation email as soon as the buyer's item has been sent. 
  2. This email sent by the seller will include tracking number(s) if the buyer has requested this.  This will allow the buyer to monitor the goods’ delivery more closely.

Taxes

  1. All taxes on the item or the buyer’s order, before or after delivery, are not imposed by the seller but by outside sources..
  2. Therefore the Seller is not responsible for any taxes so these should be covered by the buyer.

Damages/Lost Goods

  1. Any goods that become damaged or are lost after it has been sent out for delivery is not the seller's liability but the postal provider’s. 
  2. If this unfortunately happens the buyer should contact the postal provider and file a claim with them instead of the seller.
  3. To fill a claim the buyer must make sure they have:
    - saved all packaging materials that the item came in;
    - kept all damaged goods.

Delivery Information

  1. For the Seller to be able to send the goods to the buyer they should provide them with:
    - Full name of buyer;
    - Address of buyer;
    - Paid the price of the goods being sent by the seller in advance.
  2. If these obligations are not met by the buyer, there is no contract of sale between the buyer and seller. This therefore means that the seller has a right to not deliver the goods until the obligations have been met.

National Orders

  1. If the buyer lives with in the UK all orders will be delivered via APC Couriers on behalf of the seller.
  2. If the buyer wishes  to use an alternative postal provider than APC Couriers they should contact the seller via email before placing their order so that they can come to a solution. 
  3. The seller’s delivery charges depend on the weight of the goods being delivered.

International Orders

  1. If the buyer lives outside of the UK  this could cause the delivery time of goods to be a lot longer. This is because the Goods will need to be shipped.
  2. The Seller’s international orders normally are processed within 5 working days. 
  3. If the buyer lives outside of the UK all orders will be delivered via Interparcel on behalf of the seller.
  4. If the buyer wishes  to use an alternative shipping provider than Interparcel they should contact the seller via email before placing their order so that they can come to a solution. 
  5. The seller’s delivery charges depend on the weight of the goods being delivered

Our Refunds & Returns Policy

In our policy the following words shall have the following meanings:

  1. “Seller” means Phil Ayliff Products Ltd, 
  2. “Buyer” means the organisation or person who buys Goods from the Seller;
  3. “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
  4. “Delivery date” means the date specified by the Seller when the Goods are to be delivered;
  5. “Goods” means the articles to be supplied to the Buyer by the Seller;
  6. “Price” means the price set out in the list of prices of the Goods maintained by the Seller as amended from time to time or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by the Seller or as may apply in accordance with these conditions;

Returns, Refunds & Cancellations

  1. It may not always be possible for the seller to amend or cancel a buyer’s order, as it may have already been dispatched.
  2. Once the buyer receives the goods on the delivery date, they should inspect it, notify the seller and ask to return the goods if required. 
  3. The buyer should notify the seller by emailing returns@racebrakes.co.uk, but they must make sure that they do it within 14 days.
  4. If the buyer does not return the goods within this time period they will not be eligible to return them.
  5. the buyer is responsible for paying for the return of the goods and should cover the price of returning the goods.
  6. the seller is not obliged to refund the cost of returning the goods to the buyer;
  7. If the buyer does return the goods within this period, the Buyer is only eligible to do this if the goods are:
    • 7.1 unused;
    • 7.2 in the same condition that the buyer received it in;
    • 7.3 in the original packaging that was provided by the seller;
    • 7.4 have proof of purchase by the buyer;
  8. Goods must be returned to: 25 Alliance Close, Nuneaton, Warks, CV11 6SD

Reporting Faulty Goods 

  1. Once the buyer receives the goods on the delivery date, they should inspect it and notify the seller and ask for a refund if required. 
  2. The buyer should do this via returns@racebrakes.co.uk but they must make sure that they do it within 30 days.
  3. If the buyer does not ask for a refund within this time period they do not have to be refunded by the seller.
  4. If the buyer does ask for a refund within the time period, it will then be at the seller's discretion whether the goods need to be returned by them so that further investigation can take place. If this is the case:
    - the seller should notify the buyer when they have received the returned goods;
    - the seller should give updates to the buyer on the status of the refund once they have received the goods.
  5. If the refund is approved by the seller, they should refund using the original method of payment by the buyer within 7 days.
  6. If the item is required to be returned, a free post label will be provided by the seller.
  7. the seller should notify the buyer when they have received the returned goods;
  8. the seller should give updates to the buyer on the status of the refund once they have received the goods.
  9. Goods requested to be returned must be returned using the postage label provided and sent to: 25 Alliance Close, Nuneaton, Warks, CV11 6SD